Evelyn Cools - Building Trust Before Pipeline

We sit down with Evelyn Cools, a fractional marketing and growth advisor, to explore what it takes to build trust, sharpen positioning and decide where marketing should go first at the zero-to-one stage.

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Episode Recap

Evelyn Cools works closely with early-stage B2B founders, and that gives her a practical perspective on what marketing looks like when a team is still building from zero to one. Her work sits close to the decisions, trade-offs, and experiments that shape growth before there is much proof to lean on.

In this episode, Evelyn shares how fractional marketing can support early-stage teams, why trust often has to come before pipeline and how founders can make better decisions about where marketing should go first. The discussion moves through positioning, T-shaped marketers, founder and employee visibility, podcasts and newsletters as trust-building tools, and why paid tends to work better once a team has clearer signals to build on.

01

Fractional marketing helps teams get marketing off the ground

Evelyn talks about fractional support as a way to bring in senior marketing leadership without making a full-time hire too early. The value is not just strategy. It’s having someone who can help shape direction and stay close enough to the work to execute as well.

02

Trust starts with showing how the company thinks

Before there is much proof or brand recognition, startups can build trust through clear positioning, founder visibility, podcasts, newsletters, webinars, and thoughtful content that helps buyers understand the people behind the company.

03

Good foundations keep marketing from turning into random activity

Evelyn points to practical things like having a CRM, tracking where people are coming from, and writing down rough ICP hypotheses. The goal is not to overbuild too early. It is to give the team enough structure to learn what is working and avoid random acts of marketing.

04

The kind of marketer you need depends on the stage

Early-stage teams often need a T-shaped marketer who can look across the full picture while still going deep in a few important areas. Evelyn makes a strong case for product and content marketing here, especially when positioning and differentiation still need work.

05

Positioning problems can look like pipeline problems

A company can think it needs more activity when what it really needs is a clearer story. If people do not understand the value, the point of view, or who the product is really for, more output will not solve much.

06

Paid ads work better once the team has clearer signals

Instead of using paid ads as a shortcut, Evelyn treats them as something to add after a team has learned what is resonating through organic traction, partner marketing, or message testing. That makes paid more useful because it is building on something real instead of guessing from scratch.

What does zero-to-one marketing actually need?

A big part of Evelyn’s perspective is that zero-to-one marketing is not about doing everything. It is about figuring out what kind of problem the company is actually trying to solve first. For one team, that might mean getting marketing off the ground for the first time. For another, it might mean understanding whether growth is still coming mostly from word of mouth and referrals, or whether it is time to start testing channels more intentionally. In other cases, the question is even more basic: do we know who our best-fit customers are, what pain points keep coming up, and what is making people say yes in the first place?

That is why Evelyn keeps coming back to sequencing. She is not talking about building a huge system too early. She is talking about having enough clarity to know where to focus. That could mean looking at deal flow, customer use cases, how people found the product, how quickly they closed, or where the team already has some traction. It could also mean admitting that there is not enough data yet and treating marketing as a set of experiments that can help the company learn. The point is to avoid piling on activity before the team understands what the activity is supposed to prove.

She is also very clear that early-stage marketing gets messy fast when there is no structure behind it. Without some basic visibility into audience, customer journey, or messaging hypotheses, teams end up doing what she calls “random acts of marketing.” That line lands because it describes a very real startup habit: posting, testing, launching, and spending without a clear sense of what is actually being learned. In Evelyn’s view, zero-to-one marketing works better when the team has enough structure to learn, enough focus to prioritize, and enough patience not to confuse motion with momentum.

What makes fractional marketing useful?

Evelyn talks about fractional marketing as a way to bring in senior leadership without making a full-time hire too early, but she is careful about what that really means. The value is not just experience on paper or strategy that gets handed over from a distance. For her, the role works best when the person is close enough to the work to guide priorities, shape experiments, and stay involved in execution. That is the difference she draws between a traditional consultant and a fractional leader. A consultant may stop at the strategy. A fractional marketer helps carry it forward.

That matters a lot in early-stage startups because the gap is often not just extra hands. It is judgment. Founders may know they need marketing, but not yet know what kind of marketer they need, what channel deserves attention, or whether the real issue is messaging, positioning, or lack of structure. Evelyn sees fractional support as especially useful in those moments because it gives the company access to someone who has done this before and can help make smarter calls without locking the team into the cost and commitment of a full-time senior hire too soon.

She also gives two practical use cases that make the model easier to understand. One is when a company is trying to get something off the ground for the first time and needs someone to help build the early marketing motion. The other is when a company already has junior people who can execute, but no senior person to guide them and connect the work back to business goals. In both cases, the usefulness of fractional marketing comes from being embedded enough to influence real decisions, while still giving the company flexibility at a stage where every hire and every investment matters.

How do you build trust before there’s much proof?

That is where content comes in, but not as filler. Evelyn talks about podcasts, newsletters, webinars, LinkedIn posts, and founder visibility as ways to help people understand how a company thinks before they are ready to buy. For early-stage teams, that matters because buyers are often deciding whether they trust the people behind the company before they trust the company itself. When there is not much proof yet, useful trust-building content can start doing some of that trust-building work.

What keeps marketing from turning into random acts of marketing?

Evelyn is very practical here. She says it helps to have some concrete things to work with, even at an early stage. That can mean knowing whether you already have customers, where they came from, how quickly they closed, how long they’ve been using the product, what their main use case is, and what pain points keep coming up. When that information exists, even in a rough form, it gives marketing something real to learn from instead of just more activity. She also makes the point that trying things without tracking where demo calls came from or what is actually working can be more frustrating than starting from scratch.

She also points to a few simple foundations that help keep teams grounded. A CRM is one of them, especially if it gives some visibility into website visits, contact history, and the broader customer journey. She likes having enough information in place that a marketer can come in and actually see something, even if it is only six or twelve months of light data. She talks about HubSpot, basic contact tracking, and even simple sales extensions as useful ways to start building that picture.

On the messaging side, she talks about having rough ICP hypotheses or persona profiles written down so the team is not just doing disconnected activity. That is where her line about “random acts of marketing” really lands. The goal is not to overbuild too early. It is to create enough structure that the team can test ideas, understand what is resonating, and make better decisions about where to focus next instead of doing really random stuff with marketing that does not get them anywhere.

Why does positioning matter so much so early?

A lot of companies think they need more marketing when what they really need is a clearer story. Evelyn talks about product and content marketing as especially useful at this stage because they help a team get sharper on what they do, who they are really for, and what part of the message is actually resonating. That matters even more in early-stage B2B, where there is already a lot of noise and a lot of tools that can start to sound the same.

She also makes the point that founders often have a hypothesis about what will work, then hire too narrowly around that one idea. The risk is that the team starts investing in channels or tactics before it is clear what story those channels are supposed to carry. That is part of why she values T-shaped marketers and product marketers so much early on. They can look across the bigger picture, help clarify the value, and make better calls about where to focus first.

If the positioning is still vague, more output usually just spreads vagueness further. But when the message is clearer, the rest of the marketing has a much better chance of working. Content gets sharper, experiments become more useful, and it becomes easier to understand what is actually creating traction versus what is just creating activity.

When do paid ads actually make sense?

Evelyn is not usually eager to start with paid ads at the early stage. She sees them as something to layer on once a team has clearer signs that a message is landing, a partner channel is creating traction, or certain pain points are getting a stronger response. Used that way, paid can help amplify what is already showing promise. Used too early, it can just turn uncertainty into a bigger line item.

Animation can help B2B brands stand out without losing clarity

Evelyn sees animation as a strong fit for B2B when it helps a brand communicate more clearly and with more personality. She talks about it as a format that can simplify something quickly without dumbing it down, and as a way to shape how people feel about a product, not just how they understand it. She also points to a bigger opportunity here: brands can be more expressive, and that expression can become part of how they differentiate in the market. or teams thinking beyond one-off assets, an animation asset library can help carry that clarity and consistency across more of the customer journey.

Where to next?

This post is based on our conversation with Evelyn Cools on Creative Tangent, a podcast by The Booth. Through her work, Evelyn brings a practical mix of startup experience, content instincts, and hands-on marketing judgment, which gives her a grounded perspective on how early-stage teams get marketing off the ground and build trust before there is much proof to point to.

In the full episode, we go deeper into fractional marketing, positioning, founder visibility, employee-generated content, podcasts as a trust-building channel, and why paid ads usually work better once a team has clearer signals to build on. If you like thoughtful conversations about startup marketing, trust, and what it really takes to go from zero to one, this one is worth your time.

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